We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.
Practice contact details:
Druids Heath Surgery
27 Pound Road
Druids Heath
Birmingham
B14 5SB
Telephone: 0121 430 5461
Forms are available at reception if you wish to make a complaint or to contribute feedback or suggestions towards improving our services.
If you are not satisfied
If you feel that your complaint has not been resolved by the practice, you may contact the following organisations:
NHS Birmingham and Solihull Integrated Care Board (ICB)
Compliments, concerns and complaints :: NHS Birmingham and Solihull
Email: bsol.patientexperience@nhs.net
Telephone: 0121 203 3313
Write to:
NHS Birmingham and Solihull ICB
Patient Experience and Complaints Team
Alpha Tower, 8th Floor
Suffolk Street Queensway
Birmingham
B1 1TT
Healthwatch Birmingham and Solihull
Contact Us – Healthwatch Birmingham & Solihull
Email: info@healthwatchbsol.org.uk
Telephone: 0800 652 5278
Write to:
PO Box 16875
Birmingham
B16 6TN