Druids Heath Surgery – 0121 430 5461
Maypole Surgery – 0121 430 5551
Birmingham Heartlands – 0121 772 2020
Hillmeads Medical Centre – 0121 486 1646

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

Your care records Your medical record is an integral part of your healthcare and every patient that registers at the practice will have one. As a paperlight accredited practice the ... [continue] Access to medical records

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

COVID-19 Information

Important information about the coronavirus (COVID-19) We do as much as possible to keep our patients Covid-safe. From July 19th 2021 NOTHING WILL CHANGE AT THE SURGERY. Patients will wear ... [continue] COVID-19 Information

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. If you live within our practice area you are welcome ... [continue] How to register

Named GP

All patients registered with Ace Medical Partnership have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please use the maps below to see if you live within our practice boundary. Scroll down to check the correct map. Druids Heath Surgery practice boundary  Maypole Surgery practice ... [continue] Practice boundary

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Privacy policy

Digitisation of Paper Medical Records – Privacy Notice Please click here to read the the Digitisation of paper medical records privacy notice ACE Medical Partnership Data Protection Privacy Notice for ... [continue] Privacy policy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form below. If you move ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour