Appointments

We run all our surgeries by an appointment-only system.

There are a few easy ways to book an appointment, giving us a call or using the online MyGP system or Patient Access

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

If you are too ill to come to the surgery and you require a visit at home, please call the surgery between 8.30am and 10.30am as this helps us to plan the rounds. Home visits take on average 4 times as long as seeing you in the surgery, so if you are mobile please come into the surgery to be seen. You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

You need to register to use our online appointment booking service and this is best done in person at the surgery. Please speak to one of our receptionists.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form. We will respond within 4 hours during opening times
  • Contact us, during opening times
  • visit the surgery and speak with a receptionist during opening times
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – PatientAccess
  • phone us on via the contact page during opening times.
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.