Telephone or call in to reception. We make every effort to offer you an appointment time that is convenient for you, both short-notice and advance booking.
Your responsibility is to keep your appointment or to ring and cancel with as much notice as possible. The Practice may take action on repeated DNA’s as this is a costly waste of clinical resources
If you need a same-day appointment for an urgent medical reason you will be given a time to attend the surgery. The GP will then fit you in at the first opportunity.
The duty doctor will see you at your home if you are too ill to come to the surgery. If at all possible, try to ring between 08:30 and 10:30 as this helps us to plan the rounds.
When you telephone for a visit, the receptionist may ask you for a few details. Our reception team have been trained to make these enquiries so that we can help you in the most appropriate way.
Please remember that seeing you at home takes on average four times as long as seeing you in the surgery, so please help us by keeping home visits to a minimum. Babies and small children can often be brought to the surgery and we will do our best to ensure that they are slotted in and seen promptly.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.